Last updated: 1 September 2026
Who I am
This website is operated by Dave Collingwood, trading as Collingwood Cymbals, based in Bristol, UK.
For the purposes of UK data protection law, I am the controller of the personal information described in this policy.
If you have any questions about how your information is used, you can contact me at dave@collingwoodcymbals.com.
Information I collect
I may collect personal information that you provide when you contact me, place an order, book an event or workshop, enquire about training, commissions or modification work, or sign up to receive updates.
This may include your name, email address, telephone number, billing and delivery information, order or booking details, correspondence with me, and any information you choose to provide in an enquiry.
The website and the services used to operate it may also collect technical information such as your IP address, browser type, device information and information about how the website is accessed.
How I use your information
I use personal information where it is necessary to:
Process orders and bookings — including selling and delivering products, reserving places at events or workshops, processing commissions and arranging services you have requested.
Respond to enquiries — including questions about products, events, training, commissions, modifications and other services.
Provide customer service — including communicating about an existing order, booking or project and dealing with problems, returns or refunds.
Operate and protect the website and business — including maintaining records, preventing misuse and dealing with technical or security issues.
Meet legal and financial obligations — including accounting, taxation and record-keeping requirements.
Send marketing or event updates — where you have chosen to receive them or where I am otherwise permitted to contact you under applicable law.
Lawful bases for using your information
Depending on why your information is being used, I may rely on different lawful bases under UK data protection law.
Where you buy something, make a booking or ask me to provide a service, processing is generally necessary to take steps at your request or to perform a contract with you.
I may rely on my legitimate interests to respond to enquiries, administer the business, maintain appropriate records and operate and protect the website, provided those interests are not overridden by your rights and interests.
Where consent is required — for example for certain marketing communications or non-essential cookies — I will rely on your consent. You may withdraw that consent at any time.
I may also process information where necessary to comply with a legal obligation.
Orders and payments
Orders and event bookings made through this website may be processed using Webflow Ecommerce and third-party payment providers such as Stripe and PayPal.
Payment providers process payment information under their own privacy and security arrangements. I do not need to receive or store your complete payment card details in order to process an online card payment.
I may receive information about the transaction, such as your name, contact details, billing or delivery information, the items purchased, the amount paid and the payment status.
Contact and enquiry forms
When you submit a form on this website, the information you enter is used to respond to your enquiry and, where appropriate, to provide the product, service or information you have requested.
Form submissions may be processed and stored by Webflow and delivered to me by email.
Please do not include sensitive personal information in a website form unless it is genuinely necessary for your enquiry.
Mailing list and marketing
If you choose to join a mailing list or ask to receive updates, I may use your email address to send information about new events, workshops, cymbals, resources or other Collingwood Cymbals news.
You can unsubscribe at any time using the unsubscribe facility provided in the communication, where available, or by contacting dave@collingwoodcymbals.com.
Withdrawing consent does not affect any processing that took place before consent was withdrawn.
Who I share information with
I do not sell your personal information.
I may share information with service providers where this is necessary to operate the website or business. These may include website hosting and ecommerce providers, payment processors, email providers, delivery companies, accounting or administrative services and other technical suppliers.
Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Third-party and embedded services
Some pages may contain links to, or content provided by, third-party services.
For example, the website may use embedded content such as maps, videos or other externally hosted services. When you interact with embedded third-party content, that provider may receive technical information such as your IP address and may operate according to its own privacy and cookie policies.
External websites linked from this site are responsible for their own privacy practices.
Cookies and similar technologies
This website may use cookies or similar technologies that are necessary for functions such as ecommerce, security and remembering information required to provide a service.
Non-essential technologies, such as analytics or advertising cookies, should only be used where the appropriate consent has been obtained.
How long I keep information
I keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.
The period will depend on the type of information and why it is held. For example, information relating to orders, payments and business transactions may need to be retained for the period required by accounting, taxation or other legal obligations.
Enquiry correspondence may be retained where it remains relevant to an ongoing or potential project or customer relationship and deleted when there is no longer a reasonable need to keep it.
Marketing information is retained until you unsubscribe, withdraw your consent or it is otherwise no longer appropriate to retain it.
International data transfers
Some of the service providers used to operate this website or process transactions may process information outside the UK.
Where personal information is transferred internationally, appropriate legal safeguards are used where required, such as recognised adequacy arrangements or approved contractual protections.
Your data protection rights
Depending on the circumstances, you may have the right to:
• ask for access to the personal information I hold about you;
• ask for inaccurate information to be corrected;
• ask for information to be deleted;
• ask for the use of your information to be restricted;
• object to certain uses of your information;
• receive certain information in a portable format; and
• withdraw consent where processing is based on consent.
These rights do not all apply in every circumstance.
If you want to exercise any of these rights, email dave@collingwoodcymbals.com.
Your right to object
Where I rely on legitimate interests to process your personal information, you have the right to object to that processing in certain circumstances.
You can also object at any time to the use of your personal information for direct marketing.
To do so, contact dave@collingwoodcymbals.com.
Complaints
If you have a concern about how your personal information has been handled, please contact me first so that I have an opportunity to resolve it.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
More information is available at ico.org.uk.
Changes to this policy
I may update this Privacy Policy from time to time to reflect changes to the website, the services I use or applicable legal requirements.
The date at the top of this page indicates when the policy was last updated.